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Return Policy

We have absolute confidence in providing you with the best magnetic lashes. That’s why we’re proud to offer 30-day 100% Money-Back Guarantee.

In the unlikely event that you don’t see results, simply return your AddictaLash and we’ll give you 100% of your money back. Now you can get beautiful eyes and look without the worry.

Please read and understand our terms and conditions below.

To claim our Money-Back Guarantee:

  1. The Money-Back Guarantee is valid on any AddictaLash collection
  2. The Addictalash products need to be in excellent condition before to send it back.
  3. Email us photos of your product(s) and the reason why you want to send it back. Please email to us at [email protected] with your order number, and we will review your application.
  4. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your AddictaLash
  5. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  6. If approved, we will refund you the AddictaLash purchase price (at the time of order), once the AddictaLash has been returned to our warehouse*.
  7. Shipping-cost are not refundable.

The greatest determining factor for a successful use is simply following the instructions step by step. (See our tutorial on this page)

If the AddictaLash has not been used correctly, and as instructed, the refund will not be approved.

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the AddictaLash back to us (once approved by our support team) is the full responsibility of the claimant, and return postage costs will not be refunded.

To return your order, you should mail it to: AddictaLash - 1/8 Holborow Close, Surfers Paradise 4217 QLD, Australia.

We advise to return the products via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

Once your return is received and inspected and deemed returnable, you will be refunded within 24 hours. Refunds typically take 3-7 business days to reflect on your account. Note: Most financial institutions will take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your financial institution.

 

LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your photos to [email protected] with your order number, to claim your gift - from us, to you. 😊

 

Disclaimer: We cannot do any refund for parcels still in transit. You need to return the product before claiming a refund.