Our Money-Back Guarantee

Magnetic Lashes Eyelash Serum

We have absolute confidence in providing you with the best magnetic lashes. That’s why we’re proud to offer a 30-day 100% Money-Back Guarantee.

In the unlikely event that you don’t see results, simply return your AddictaLash and we’ll give you 100% of your money back. Now you can get beautiful eyes and look without worry.

Please read and understand our terms and conditions below.

To claim our Money-Back Guarantee:

  1. The Money-Back Guarantee is valid on any AddictaLash Magnetic Lash Collection. 
  2. The Addictalash products need to be in excellent condition and in their original packaging before sending it back.
  3. Email us photos of your product(s) and the reason why you want to send it back. Please email us at support@addictalash.com with your order number, and we will review your application.
  4. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your AddictaLash. 
  5. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  6. If approved, we will refund you the AddictaLash purchase price (at the time of order), once the AddictaLash has been returned to our warehouse.
  7. Shipping-cost are not refundable.

The greatest determining factor for a successful use is simply following the instructions step by step. (See our tutorial on this page)

If the AddictaLash has not been used or maintained correctly, and as instructed, the refund or exchange will not be approved. (See our tutorial on this page)

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the AddictaLash back to us (once approved by our support team) is the full responsibility of the claimant, and return postage costs will not be refunded.

Once you have followed the steps and we approved your application, we will send you the return address.

We advise returning the products via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

Once your return is received and inspected and deemed returnable, you will be refunded within 24 hours. Refunds typically take 3-7 business days to reflect on your account. Note: Most financial institutions will take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement before contacting us. For more information, we recommend contacting your financial institution.

 

LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your photos to support@addictalash.com with your order number, to claim your gift - from us, to you. 😊

 

Disclaimer: We cannot do any refund for parcels still in transit. You need to return the product before claiming a refund. 
*The Money-Back Guarantee is only valid for a single return per customer. Multiple returns and/or refunds will not be accepted.

At AddictaLash, we strive to ensure your satisfaction with our Eyelash Growth Serum. We offer a 90-day satisfaction and results guarantee, allowing you to experience the full benefits of our product. If you have used the serum as directed for a minimum of 90 days and are not satisfied with the results, you may be eligible for a refund.

Please follow the steps below to qualify for the AddictaLash Growth Guarantee:

  1. Usage Instructions: Apply the AddictaLash Eyelash Growth Serum daily to clean, makeup-free eyelashes and/or eyebrows, as per the instructions provided on the packaging or our website.
  2. Timestamped Photos: Take a photo of your eyelashes/eyebrows on the day of your first application and include an authentic timestamp. Repeat this process on the 30th day and the 90th day of product usage. Ensure your timestamps are accurate and visible in each photo.
  3. Satisfaction Criteria: We define satisfaction as a noticeable increase in the length, volume, or thickness of your eyelashes or eyebrows after consistent usage for 90 days.
  4. Refund Request: Email us at support@addictalash.com with the following information:

    a. Your three timestamped photos (day 1, day 30, and day 90).
    b. A brief explanation of why you are requesting a refund.
    c. Proof of purchase, such as your order number or receipt.
  5. Refund Processing: Please allow up to 3 business days for us to review your refund request. If approved, you will receive an email confirmation, and the refund will be issued to your original payment method within 14 business days.
  6. Product Return: If your refund request is approved, we may ask you to return any remaining product to us. We will provide the return shipping address and instructions in the approval email. Customers are responsible for any return shipping costs.
  7. Shipping and Handling: The refund amount will cover the cost of the product only. Shipping and handling fees are non-refundable.

Please note that our AddictaLash Growth Guarantee is only applicable to online customers who have ordered through the addictalash.com.au website, and terms and conditions apply. It is important to read and understand these terms and conditions before making a purchase, and to keep proper records of your purchase and timestamped photos.

Disclaimer: We cannot do any refund for parcels still in transit. You need to return the product before claiming a refund. 
*The Money-Back Guarantee is only valid for a single return per customer. Multiple returns and/or refunds will not be accepted.