Return Policy

 

We have absolute confidence in providing you with the best magnetic lashes. That’s why we’re proud to offer a 30-day 100% Money-Back Guarantee.

In the unlikely event that you don’t see results, simply return your AddictaLash and we’ll give you 100% of your money back. Now you can get beautiful eyes and look without worry.

Please read and understand our terms and conditions below.

To claim our Money-Back Guarantee:

  1. The Money-Back Guarantee is valid on any AddictaLash collection. 
  2. The Addictalash products need to be in excellent condition and in their original packaging before sending it back.
  3. Email us photos of your product(s) and the reason why you want to send it back. Please email us at [email protected] with your order number, and we will review your application.
  4. All 30-day Money-Back Guarantee applications MUST be submitted within 30 days of receiving your AddictaLash. 
  5. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  6. If approved, we will refund you the AddictaLash purchase price (at the time of order), once the AddictaLash has been returned to our warehouse.
  7. Shipping-cost are not refundable.

The greatest determining factor for a successful use is simply following the instructions step by step. (See our tutorial on this page)

If the AddictaLash has not been used or maintained correctly, and as instructed, the refund or exchange will not be approved. (See our tutorial on this page)

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the AddictaLash back to us (once approved by our support team) is the full responsibility of the claimant, and return postage costs will not be refunded.

Once you have followed the steps and we approved your application, we will send you the return address.

We advise returning the products via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

Once your return is received and inspected and deemed returnable, you will be refunded within 24 hours. Refunds typically take 3-7 business days to reflect on your account. Note: Most financial institutions will take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement before contacting us. For more information, we recommend contacting your financial institution.

 

LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your photos to [email protected] with your order number, to claim your gift - from us, to you. 😊

 

Disclaimer: We cannot do any refund for parcels still in transit. You need to return the product before claiming a refund.